Discreet Shipping -- All orders are shipped in plain unmarked packages.

Usually ships in 2-3 working days. The shipping fee will be calculated according the weight of the products. Please refer to the automatic calculation for U.S. domestic shipping cost and international shipping cost will be confirmed by email.

*For some of the Free Ground Shipping products, we can only ship it by UPS Ground Service. If you wish to have it shipped by 2nd day or next day air, please contact us prior to shipping.

For orders being shipped to Military or MP, VI, GU, PR, HI & AK, we usually will add $9.99 for the S&H. If the items are too heavy, we will call or E-mail you the actual shipping fee. ( This addresses can't use free shipping promotions)

Please note: If you place your order on Friday and choose Next Day Air Shipping, the order will be processed on the following Monday, (NOT Saturday). If you do need Saturday Delivery, please pay $15 extra and call in for the order.

*Incorrect Address:
All orders must be completed with the correct address, city, state and zip. VitaCart.com will not be responsible for the mis-delivered or being delivered late when an incorrect address was provided. We will ship to the address provided on the order.

*Out-of-Stock Items: We carry more than 30,000 different items, and we sometimes can't keep everything in stock all the time. If any items in your order that are out-of-stock / discontinued, we will ship the remaining items to you and deduct item subtotals and at least corresponding shipping cost related to out-of-stock items towards your order WITHOUT further notice. If you still need the product, please check back later and place a new order.

*Additional Handling Fee: Some items due to the product size or shipping requirements may have an additional handling fee. If an item is subject to an additional handling fee, it is noted when you add the item to the shopping cart. If you are placing an order over the phone, VitaCart Customer Service Representative will let you know if an item you are ordering has an additional handling fee.

*For all the international orders, please choose "International express (all countries)" in your shopping cart, and click "apply" button. Our website will be able to show you international shipping cost before entering your credit card information. Please note that we are not responsible for any of the restrictions, duties, taxes and broker fee collected from your country. While we only use the best shipping companies such as US post office to send the items for your order, customs costs including product return chargebacks and tax will be responsibility of the buyer. Should an item be returned by customs, the carrier charges us a product return fee which the buyer will also be responsible for. Any customs fees will be additional. As such, kindly make sure the items can be imported to your country prior to ordering.

*For Regular Mail International, the delivery takes up to 2-3 weeks to arrive. For customers who feels the EMI shipping is too expensive, please try to use this option. (Note: Regular Mail International doesn't have a tracking number, so the package cannot be tracked.)
Important: Regular Mail International doesn't cover any insurance on the package. Our company is not responsible for any loss or damages on the packages.

*For Canada orders, please choose "Canada USPS Priority Mail" for better rates.

**For all the international packages, If we get the product back, we will give you a refund for the product but not the shipping. If it is destroyed, we will not be able to offer any type of refund. We hope you will understand that this is only fair.